Experiencing issues with your Electric Bike Company E-bike? Schedule a dedicated virtual call with one of our trained EBC technicians. Similar to bringing your car to a mechanic for diagnosis, this session allows us to virtually assess the problem, troubleshoot steps with you, and determine if any replacement parts or further service are needed. We'll guide you through the process step-by-step. If you're outside Southern California and need hands-on repairs, we can help connect you with a qualified local technician.
Important Note: If the issue is determined to be covered under warranty, your diagnostic fee will be fully refunded upon completion of the warranty service.
What Is This Service?
Who Is It For?
- Consultation: New owners, riders wanting to optimize settings, or anyone seeking quick answers/advice about their bike.
- Diagnostic: EBC owners experiencing technical difficulties, error codes, performance issues, or needing help identifying a specific problem.
- Anyone who prefers direct, expert guidance via a virtual call.
What You'll Get
- For Consultations: Personalized advice, answers to your specific questions, tips for optimizing your ride, increased confidence in using your bike's features.
- For Diagnostics: Dedicated technician time, expert assessment of the issue, guided troubleshooting, clear next steps (parts, service, etc.), peace of mind with a plan.
- For Both: Focused attention from an EBC expert for the full duration of your chosen session via a virtual call link.
How It Works
- Select Session Length: Choose the 15-minute or 30-minute option.
- Book Your Time: Pick an available date and time slot from the calendar.
- Complete Checkout: Securely pay for your session (or use a valid discount code).
- Get Your Link: You'll receive a confirmation email with your unique link for the virtual call.
- Join the Call: Click the link or dial in at your scheduled time to connect with your EBC technician.
Important Warranty Information
We stand by our products. If, during a Diagnostic session, the issue is identified as being covered under your EBC warranty, your diagnostic fee for that session will be fully refunded upon completion of the related warranty service. It's part of our commitment to fair service. (This does not apply to Consultation sessions).
